Refund policy

Effective Date: 12/3/2025

Last Updated: 12/3/2025

Thank you for shopping at Isms Butterfly Conservation Art. We want you to be satisfied with your purchase. Please review our policy below.

Returns

• We accept returns of eligible items within 30 days of delivery.

• To be eligible, items must be unused, in their original condition, and in the original packaging.

• Certain items are non‑returnable, including:

  • Made‑to‑order or customized products

  • Sale or clearance items

  • Gift cards

To initiate a return, please contact us at contact@findisms.com with your order number and reason for return. If you have an account, you can login to initiate your return. 

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non‑refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

Exchanges

• We replace items if they are defective or damaged.

• If you wish to exchange an item due to taste, it is at your shipping expense. 

• If you need to exchange an item, email us at contact@findisms.com.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us immediately at contact@findisms.com.

• Save all packaging materials and provide photos if possible to help us resolve the issue quickly.

Non‑Delivery or Lost Packages

• If your order is marked “delivered” by the carrier but you have not received it, please contact us right away.

• We will assist with carrier investigations, but we are not responsible for packages confirmed as delivered.